Privacy Policy

Information we collect

Vivihosting.com, Inc. values your privacy and takes measures to protect it. Therefore, we gather and utilize personal data only as necessary to provide our top-notch products, services, and websites, collectively referred to as our “Services.” Your personal data encompasses details such as:

• Name
• Address
• Telephone number
• Email address
• Other collected data that might directly or indirectly identify you.

Our Privacy Policy has the purpose of providing you with an understanding of what data we collect, how and why we use your personal data. Additionally, it outlines the options we offer for you to access, update, or exert control over the personal data we handle.

If you ever have questions regarding our practices or any of the rights explained below, please feel free to contact our Data Protection Officer (“DPO”) and our dedicated support team by reaching out to us at help@vivihosting.com. This email address is actively monitored and managed to ensure that we provide you with a trustworthy and responsive experience.

We gather information to enhance your experience when using our Services. A significant portion of what you may regard as personal data is obtained directly from you when you:

• Create an account or purchase any of our Services (e.g., billing information, including name, address, payment details).
• Seek assistance from our customer support team (e.g., phone number, case notes).
• Fill out contact forms or request newsletters or other information from us (e.g., email).

Nonetheless, we also gather additional information while providing our Services to guarantee their necessary and optimal performance. These data collection methods may not be as evident to you, so we want to clarify and elaborate a bit more on what they may entail (as they can change over time) and how they function:

We collect account-related information in connection with your usage of our Services. This includes details like your account number, purchases, renewal or expiration dates of products, information requests, support inquiries, and notes or descriptions outlining what you requested and how we addressed it.

We employ cookies and similar technologies on our websites to monitor your browsing behavior, including links clicked, items purchased, and your device type. We also collect various data, including analytics, to understand how you use and interact with our Services. This enables us to offer more pertinent product recommendations, enhance your experience on our websites and mobile applications, and assess and enhance the performance of our Services. We may also gather your location information (IP address) to personalize our Services. For further details and guidance on managing the technologies we use, please refer to our Cookie Policy.

We automatically collect data about your usage of our Services as you interact with them. This includes metadata, log files, cookie/device IDs, and location information. The information covers specific details about your interactions with the features, content, and links (including those of third parties, such as social media plugins) within the Services. It also encompasses your IP address, browser type and settings, the date and time of Service usage, data about browser configurations and plugins, language preferences, and cookie information. Furthermore, we collect information regarding devices accessing the Services, including device type, operating system, device settings, application IDs, unique device identifiers, and error data. Some of this data may be used to approximate your location.

We may receive supplementary data about you from various sources, which could include publicly available databases or third parties from whom we’ve acquired data. In such cases, we may merge this data with the information we already possess about you. This enables us to update, enhance, and assess the accuracy of our records, identify potential new customers, and offer products and services that might align with your interests. If you furnish us with personal information about others, or if others provide us with your information, we will solely use that information for the particular purpose for which it was given to us.

How we use this information

We place strong emphasis on minimizing the data we collect and restricting its use and purpose to only the following:

1. With your explicit permission.
2. As required for delivering the Services you’ve purchased or interacted with.
3. As mandated or allowed for legal compliance or other legitimate purposes.

These uses encompass:

• Providing, enhancing, updating, and improving the Services we offer to you.
• Collecting various information related to your purchases, usage, and interactions with our Services. We use this data to:
• Customize and personalize your experience.
• Deliver products, services, and features you’ve requested.
• Analyze and optimize the performance of our Services.
• Diagnose technical issues and troubleshoot problems.
• Ensure the security of our systems and your data.
• Comply with legal obligations, such as tax and financial regulations.
• Protect our and our users’ rights, privacy, safety, and property.
• Enforce our Terms of Service and other agreements.
• Identify, prevent, or address fraudulent activities and security breaches.
• Conduct research and analysis to improve our Services and develop new ones.
• Communicate with you, whether through email, social media, or other means, about our Services, features, and promotions.
• Provide customer support and respond to your inquiries, comments, or concerns.

Frequently, a significant portion of the data we collect is in the form of aggregated or statistical information about how individuals use our Services. This data is typically not associated with any specific personal information. However, if this data itself qualifies as personal data or is linked or linkable to personal data, we handle it with the appropriate level of care and protection in line with privacy regulations.

We may get in touch with you directly or through a third-party service provider in relation to products or services you have subscribed to or purchased from us. This communication is necessary for delivering transactional or service-related messages. We may also contact you with offers for additional services that we believe you’ll find valuable, either with your consent or where permitted by legitimate interests. Your consent is not obligatory as a condition for buying our products or services. These contacts may include:

• Email
• Text (SMS) messages
• Telephone calls
• Automated phone calls or text messages

When we gather information from you as part of a co-branded offer, it will be explicitly stated at the collection point who is collecting the information and which privacy policy is applicable. Furthermore, the process will outline any choices you have regarding the utilization and sharing of your personal data with a co-branded partner, along with instructions on how to exercise those choices.

If you utilize a service that enables you to import contacts (e.g., using email marketing services to send emails on your behalf), we will solely use the contacts and any other personal information for the intended service. If you suspect that someone has submitted your personal information to us and you wish to request its removal from our database, please get in touch with us at help@vivihosting.com, and we will address your request promptly.

We employ various web analytics tools, provided by service partners like Google Analytics, Facebook pixel, and Twitter pixel, to gather data about your interactions with our website or mobile applications. This information encompasses the pages you visit, your previous site before visiting ours, the time spent on each page, your operating system and web browser, and network and IP data. We use the insights from these tools to enhance our Services.

These tools place persistent cookies in your browser to recognize you as a unique user on subsequent visits to our website. Each cookie is exclusive to the respective service provider, for instance, Google for Google Analytics and Facebook for Facebook pixel. While the information collected doesn’t include personal data like your name, address, or billing information, the data collected is managed and shared by these service providers according to their individual privacy policies. Please be aware that the information collected may be transmitted to and stored on servers located in a country different from your residence.

You can govern the technologies we use by adjusting your settings via our Cookie Policy or the “cookie banners” that may appear when you initially visit our web pages (depending on the URL you access), or by configuring settings in your browser or using third-party tools like Disconnect, Ghostery, and others.

We may show you targeted ads or interest-based offers derived from your activities on our web pages and other websites, as well as the products you currently possess. These offers may manifest as diverse product banners you encounter during your browsing. We also collaborate with third parties to manage our advertising on our web pages and other websites, including platforms like Facebook, Twitter, Google, and Microsoft. Our third-party partners may utilize technologies like cookies to collect information about your online activities. This information is used to provide you with advertising that aligns with your browsing patterns and interests, and to gauge the effectiveness of advertising.

If you wish to opt out of interest-based advertising in the European Union, please inform us at help@vivihosting.com. Please keep in mind that you will still receive generic ads.

Our website and mobile applications feature links to third-party websites. It’s important to note that we are not accountable for the privacy practices or content of these third-party sites. We recommend that you review the privacy policy of any website you visit to understand their specific practices.

Offers and updates

To honor the privacy of our customers and users, we may occasionally send information about our products, services, special offers, and newsletters. We provide the option for users to choose not to receive such communications.

Legal disclaimer

While we make every effort to safeguard your privacy, there may be circumstances where we need to disclose personal information in compliance with the law. This includes situations where we have a good-faith belief that such action is necessary to adhere to an ongoing judicial proceeding, a court order, or a legal process served on Vivihosting.com. It’s important to note that Vivihosting.com websites contain links to other sites, and we are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of each website that collects personally identifiable information. The Vivihosting.com Privacy Policy outlined here pertains exclusively to information collected by Vivihosting.com.

How we secure, store, and retain your data

We adhere to widely accepted standards for the storage and protection of the personal data we gather. This applies to data security during transmission and after it is received and stored. When deemed appropriate, we use encryption to enhance the security of this data.

We retain personal data for the duration required to fulfill the Services you’ve requested and for various legitimate legal or business purposes. These retention periods may include:

• Complying with legal obligations.
• Resolving disputes and enforcing our agreements.
• Managing our internal records and business operations.
• Supporting customer relationships and addressing inquiries.

The specific retention periods can vary based on the nature of the data and the context in which it was collected. If you have any questions about the specific retention periods for your personal data, please contact our Data Protection Officer at help@vivihosting.com.

Your responsibility

It is your responsibility to safeguard the security of your login information, including usernames and passwords, which grant you access to your private information maintained by Vivihosting.com. Please ensure that you keep your login information in a secure location and do not share it with others.

It’s important to be aware that key-loggers, viruses, or other surveillance devices can potentially intercept your login information on the computers you use to access our Services. Therefore, you should exercise caution when using public computers. Additionally, it’s advisable to always log out from any relevant Services when you are not actively using them. This extra measure helps protect your account and data.

Changes in our privacy policy

We retain the right to amend this Privacy Policy as necessary. Should we decide to alter our Privacy Policy, we will publish those modifications to this Privacy Policy and any other suitable locations to ensure that you are informed about what information we collect, how we utilize it, and the circumstances under which we may disclose it. In the event of significant changes to this Privacy Policy, we will provide you with notice here, through email, or via a notice on our home page. This notice will be provided at least thirty (30) days before the changes take effect.